Online Help

We're here to answer any questions you might have about Relay For Life online event websites. Below are answers to some of the most commonly asked questions, but if you have questions that are not answered or are in need of other assistance, please contact your local staff partner or Online Chair for further help, OR call us at 1-800-227-2345, option #2.

How do I sign up online?

We offer a quick and easy way for you to sign up for Relay For Life and raise money online!

Simply search to locate your event. Then, click the Sign Up button and choose to start a team (if you are a team captain) or join an existing team (if you are a team member). From there, follow the few easy steps to complete the process. If you have questions about - or issues with signing up, please do not hesitate to call for event website support at 1-800-227-2345, option #2.

Which registration option should I choose to participate in an event?

It's up to you. If you are interested in being a team captain, select the "Start a Team" option. There is no minimum number of people required to start a team. If you are a team member and would like to join an existing online team, select the "Join a Team" option and search for your team's name.

How do I donate online to a participant or a team?

Simply search to locate your event. Then, click the "Donate" button and choose whether you would like to search for a participant or team. From there, follow the easy steps to complete the donation process.

How do I donate online to the general Relay For Life event?

Simply search to locate your event. Then, click the "Donate" button and follow the link that states 'click here to give a general donation to the event'. From there, follow the easy steps to complete the process.

What benefits does the Relay For Life online fundraising site provide to participants?

The online fundraising site makes it easier than ever to raise money to support the American Cancer Society's lifesaving mission.

When you sign up online, you can:

• Personalize your own fundraising Web page by adding a photo, video and story
• Access an email tool that allows you to invite everyone you know to join your team or support you with a donation. There are even sample messages to help you get started!
• Collect donations using our secure, personalized Web site
• Track individual fundraising progress as well as the progress of your team members
• Send weekly emails to keep your team members motivated
• Send fun e-cards to send to friends and family
• Access the Boundless Fundraising application, and add it to your Facebook to track your progress. Post updates that will allow friends to donate directly to you, as well as track your fundraising success

What is a personal page?

A personal page is a customizable Web page you can use to help ask your friends and family to help save lives by joining your team or by making a donation. Once you sign up online, a personal Web page will be automatically created for you. You have the option of personalizing this page by logging into your Relay Dashboard. Here you can upload a photo of yourself or a loved whose cancer journey has motivated you to action, post a video, and also share a personal story about why you Relay. This is your place to express why you support Relay For Life and encourage others to join you.

Do I have to change my personal page once I sign up?

No, but we recommend you do. Once you sign up online, a personal page is automatically created for you, but by creating an even more compelling personal page you can attract and engage more supporters. Think of your personal page as your own creative expression of your commitment to the cause. It's best if you tell your story and explain why Relay For Life is important to you. Emails you send through your Relay Dashboard will link people to your page, so be sure it speaks to them with your personal words and photo.

How do I use my username and password?

Every time you visit your event Web site, be sure to log in by entering your username and password and clicking the Log In button on the top right of the page. If you have visited the site before, your computer may have a cookie and will recognize you, logging you in automatically. (A cookie is a small piece of information a Web site leaves on a visitor's computer when the visitor is browsing the site. Web sites use cookies to remember information about a visitor to be used at a later time.) Logging in will place you into your Relay Dashboard where you have access to your personal page, your team information, and online tools to encourage your friends and family to support you. Note: don't forget - when you're done working in your dashboard - or if you're sharing your computer with others, LOGGING OUT of your session maintains your privacy, and protects your account. When sharing you computer with others, there is a higher risk of having your account overwritten if you do not log out before others try to register.

What if I've forgotten my username and password?

Remember that your username and password are case sensitive. If you need assistance, please contact event website support at 1-800-227-2345, option #2.

If I signed up last year, will I be able to access last year's address book?

Welcome back and we are happy you are participating in Relay For Life again this year! As long as you sign up for the new year's event with the same user name and password as last year, you'll be able to access your personal address book and fundraising page from the year before. This will make it easier than ever to get started!

Can I set a personal fundraising goal?

While we definitely encourage you to set a personal fundraising goal and try and meet or exceed it, participants are not required to raise a minimum amount. You can ask for donations from friends, family members, co-workers, and neighbors. Donations can be made through our secure Web site. If you have not finished collecting your funds by the day of the event, or are unable to attend, you can still continue to fundraise online - in fact, you can raise funds for Relay For Life all year long!

How do I change my personal fundraising goal?

Log in to the site using your username and password. Then click on "My Relay Dashboard". Under 'Your Relay Progress', click "change" to modify your personal fundraising goal. Simply enter your new goal and submit the changes.

How do I change my team name or team goal?

Only the team captain has the ability to change the team name or team goal. The team captain will need to log into their Relay Dashboard and click the 'My Team Info' tab in the top rail to update the team name or goal.

How do I ask people to support my effort?

Our easy-to-use online fundraising site allows you to safely and securely upload email addresses of friends and family into your Relay Dashboard address book. You can use our sample emails, or create your own, and ask everyone you know to join you as a participant or support you with a donation.

How can I see who has donated to me?

Log in to the site using your username and password. Once your My Relay Dashboard appears, you can view your donor list and the amounts donated to you under your "My Donations" box.

How can I see who is on my team?

Log in to the site using your username and password. Once your My Relay Dashboard appears, click on the "My Team" tab and you can view your team roster and the amounts raised by each team member under the "Team Members" box. Use the "View team roster" link to view a printable list of team members.

How do I unsubscribe from email?

Toward the bottom of each email message, there is an Unsubscribe link. Click the link and follow the instructions given to unsubscribe. Please remember that the emails we send you are related to Relay For Life and often contain helpful updates and event information. Unsubscribing might prevent you from receiving this information.

What if I accidentally unsubscribed and want to re-subscribe?

No problem. Simply log in using your username and password and click on the 'Edit my Account' link in the 'My Fundraising Tools' box. On the 'My Profile' tab, click the option next to "My Contact Preferences". Make sure the box labeled "Please email me the event-related information so I can participate successfully" is checked, ensuring you receive important Relay For Life emails, and click UPDATE to save your preference.

How do I receive a receipt for my online donation?

You will receive an email confirmation after completing your donation. This email is your official gift receipt, and you may print it and save it for your records. If you do not receive a gift receipt, please contact your local staff partner or Online Chair to request a duplicate copy.

Once I make a donation, will my name be placed on various mailing lists?

The American Cancer Society maintains records of all donations, and the Society may contact you in the future. You can choose to opt out from further financial contribution activities or any contact from the Society. For more information, read our Legal and Privacy Information.

How do I donate by mail?

If you would like to make a donation to a specific Relay For Life participant, you may print a donation form by clicking on the printable donation form link on the participant's personal fundraising page. Complete the form and mail it to your local American Cancer Society office.

Is my information secure online?

The American Cancer Society has made every effort to protect your personal information. We use industry-standard SSL encryption techniques to ensure that your credit card information, passwords, and personal information travel securely over the Internet. There is also an encryption engine on our database server that securely stores data.

How is credit card information handled?

Credit card information is not stored in our database. During the donation process, we send donor credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

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When I click on a link, I'm seeing a page that I visited previously instead of the page I'm trying to visit. Why is that?

Most browsers have what we call "caching issues," which basically means your computer is remembering something you don't want it to. This is common when you frequently use the back button on a site, and can also happen to if you're using a shared computer. To clear your cache, follow the instructions below based on which browser you're using:

Internet Explorer:

• Go to TOOLS
• Choose Internet Options
• Click the Advanced tab, and scroll down to the "Security" section
• Check-mark the box that states: 'Empty Temporary Internet Files folder when browser is closed'
• Click the General Tab
• Check-mark the 'Delete browsing history on exit' box in the Browsing History section
• Click OK, then OK to close the Internet Options window

Please note that clearing your cache may take several minutes, during which time your computer may appear to freeze or the browser may appear to stop responding/lock up. Please be patient and allow this process to finish. If you continue to experience problems after clearing your cache, completely quit the browser (close all open windows, regardless of what site is open in that window), then reopen the browser. This will clear session data, which can also cause caching issues.

A printable version of these instructions (which also includes help for Firefox and Mac users), can be downloaded here.

What if I have more questions?

Please feel free to contact your local staff partner or Online Chair for further assistance. You can also call us at 1-800-227-2345, press #2.

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